Group InsuranceSupport CenterFAQI want to obtain information about my contract

Obtain or modify information about my group insurance contract

How do I find my contract number and my certificate number?

These are found on your certificate (insurance card).

If you do not have this card in your possession, we ask you to refer to your plan administrator. This information may not be disclosed by our customer service agents.

How do I update or correct my address?

A change of address can be communicated to us in several ways:

  • By your group administrator, via Notice of Motion
  • By email, at adm.coll@humania.ca. If you choose this option, be sure to clearly write your policy/group and certificate number, your name, old address and new address;
  • By phone by contacting our Customer Service at 1-800-818-7236 Monday to Friday between 8 am and 5 pm.

How do I enroll for direct deposit?

You must complete and sign the form Direct Deposit and send it to us with a copy of your check specimen.

  • By email, at adm.coll@humania.ca
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 450-773-1809

How do I update my banking information?

You must complete and sign the form Pre-Authorized Debit Agreement and send it to us with a copy of your check specimen.

  • By email, at adm.coll@humania.ca
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 450-773-1809

How do I know who are the beneficiaries on my insurance policy?

I want to change my beneficiary

You must complete and sign the Designation or change of beneficiary(ies) form.

  • By mail:
    Humania Assurance Inc
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6

I want to know who my beneficiaries are

You can contact our Customer Service at 1-800-818-7236 Monday to Friday between 8 am and 5 pm or send your request to adm.coll@humania.ca.

Be sure to indicate your policy and certificate number, your name and the business for which you work.

How do I add my spouse or other family members?

To add your spouse or another family member, you must change your coverage by contacting your plan administrator. Members you add, however, must meet the eligibility criteria of the contract.

How to get a cumulative record of my claims for the current year?

This document can be obtained by contacting our Customer Service at 1-800-818-7236 Monday to Friday between 8 am and 5 pm or by sending an email request to the address claims@humania.ca. If you choose this option, be sure to clearly write your policy number and certificate, your name and address.

What is included in my group plan?

Many things! You'll find all the details of your coverage in your instruction booklet. This document shall be given to you by your plan administrator.

According to the plan from your employer, you may be covered for drugs, vision care, travel insurance and health care such as massage therapy, vaccines, physiotherapy, ambulance, for dental care and more again.

How much does my insurance cost me?

This information is available from your plan administrator only.

Is it possible to change my coverage?

The protections of your plan are those retained by the contract holder. Participation in the plan is compulsory. You must contact your plan administrator for any changes.

 

Your questions have not been answered? Contact our Customer Service!