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Group InsuranceSupport CenterFAQHelp with group insurance medical or dental claim

Help with a Group Insurance medical or dental claim

How can I make a claim?

There are many ways to claim medical and dental fees:

  • Online on the MyHumania claims platform;
  • By email at You will receive an email with acknowledgment of receipt within 24 hours;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-877-660-2519

How can I know the status of an existing claim?

You can contact our Customer Service Department at 1-877-987-3076 Monday to Friday from 8 am to 5 pm or follow up on an existing claim by email at If you choose this option, please clearly write your policy and certificate number.

What is the processing time delay for a claim?

Our processing times are 5 business days.

​​​​​It is important to note that additional delays may apply, for example, mailing time for sending a reply or cheque. For direct deposit, three additional business days are required for the payment to appear in your account. It is also important to note that these processing times depend on the volume of claims received.

Is the fee charged by my doctor to fill out forms refundable?

No, the fee charged to fill out forms is not refundable.

Until when can I submit a claim for medical expenses?

You have a contractual deadline of three months to submit a claim. We recommend that you submit them regularly.


Your questions have not been answered? Contact our Customer Service!

Discuss with an agentChat offlineOur customer experience team is available Monday to Friday from 8am to 5pm (EST). Please contact us at this time.