Filing a complaint

Filing a complaint

How do I file a complaint?

  1. First, get in touch with the department that served you.

  2. If you are not satisfied with that department's answer, you can file a complaint with Humania's Complaints Officer:

    Mr. Jean-Patrice Dozois
    Senior Director, Compliance
    Humania Assurance Inc.
    1555 Girouard Street West, PO Box 10000
    St-Hyacinthe, Quebec  J2S 7C8
    Email: jean-patrice.dozois@humania.ca
    Telephone: 1-800-363-1334 or from Montreal: 514-485-1334, ext. 307

    Your complaint must be made in writing, and "Complaint" must be written at the top of your letter, alternatively, you may use this complaint form

    Ms. Alice Zuquim, Compliance Advisor, is available to help you file your complaint. You can call her at 1-800-363-1334, ext. 217 or email her at alice.zuquim@humania.ca.

Learn more about how Humania handles complaints with our full information page.
Learn more about how Humania handles complaints with our full information page.

You can also read our complete complaint policy here.

Discuss with an agent