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Group InsuranceSupport CenterFAQHelp with a general claim

Help for a general claim in group insurance

How can I make a claim?

You can select the type of claim on the page Make a claim and follow the required steps.

  • By email at You will receive an email with acknowledgment of receipt within 24 hours;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-877-660-2519

How can I know the status of an existing claim?

You can contact the Claims Department at 1-877-987-3076

Monday to Friday from 8 am to 5 pm or make a follow-up on an individual insurance claim by email at If you choose this option, please clearly write your policy number, your name and your address.


Your questions have not been answered? Contact our Customer Service!

Discuss with an agentChat offlineOur customer experience team is available Monday to Friday from 8am to 5pm (EST). Please contact us at this time.