Our customer service will be exceptionally closed this Thursday, June 13, 2024. Thank you for your understanding.

Customer Service

Individual Insurance

Get in Touch with Us

You can contact the Customer Service from Monday to Friday between 8 a.m. and 5 p.m. Please have your policy number to speed up the handling of your request.

Frequently Asked Questions

Find answers to the most frequently asked questions about individual insurance.

You can contact the customer service at 1-800-773-8404 Monday to Friday from 8 am to 5 pm.

Your policy number is written on your insurance policy or on any other document Humania Assurance sent you about this policy.

On the page Make a claim, select the type of claim you want to do and follow the required steps.

  • By email, at You will receive an email with acknowledgment of receipt within 24 hours;
  • By mail: Humania Assurance Inc. 1555 Girouard Street West, St-Hyacinthe, Quebec  J2S 2Z6
  • By fax at 1-844-773-7400.

You meet the definition of disability as well as other requirements of your insurance contract, you will receive disability benefits. Payments are due following the waiting period stipulated in your insurance policy. Payments will depend on the type of your disability.

Short-term disability benefits are paid every two weeks.

Long-term disability benefits are paid on a monthly basis at the end of each month.

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Don’t have a financial security advisor? We’d be happy to connect you with an advisor in your area.

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