Secure access
Secure access
My Humania
Individual InsuranceSupport CentreFAQHelp with a general claim

Help with a general claim in individual insurance

How can I make a claim?

On the page Make a claim, select the type of claim you want to do and follow the required steps.

  • By email, at You will receive an email with acknowledgment of receipt within 24 hours;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-773-7400.

How can I know the status of an existing claim?

You can contact the Claims Department at 1-877-987-3076 Monday to Friday from 8 am to 5 pm or make a follow-up on an individual insurance claim by email at


Your questions have not been answered? Contact our Customer Service!

Discuss with an agentChat offlineOur customer experience team is available Monday to Friday from 8am to 5pm (EST). Please contact us at this time.