Secure access
Secure access
My Humania

Make a claim - Group insurance

Type of claim


Step 1: Contact the customer service or complete the Notice of Death

If you wish to be accompanied in the process, you can contact the customer service from Monday to Friday between 8 am and 5 pm at 1 877 987-3076. Have your policy number to speed up the processing of your application.

You can also complete the Notice of Death.

Step 2: Provide the following documents

  • Complete the Claimant's statement
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)

If the insured amount is $50,000 or more:

If you have been insured for less than a year:

I need help with a claim

Send us your documents

Please note that only original versions are required for authorizations for disclosure of information.

  • By online request, when available;
  • By email at;
  • By fax at 1-877-660-2519;
  • By mail at:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe Quebec
    J2S 2Z6.

Humania Assurance highly recommends the transmission of your request, as well as related documents or information, through the web process, secure electronic channels or by mail to ensure the highest level of security relating to the protection of personal information.

Transmission of confidential information via email does not ensure the same level of information security and is therefore strongly discouraged.

Discuss with an agentChat offlineOur customer experience team is available Monday to Friday from 8am to 5pm (EST). Please contact us at this time.