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Make a claim - Group insurance

Type of claim


Option 1: Contact the customer service or complete the Notice of Death

If you wish to be accompanied in the process, you can contact the customer service from Monday to Friday between 8 am and 5 pm at 1 877 987-3076. Have your policy number to speed up the processing of your application.

You can also complete the Notice of Death.

Option 2: Provide the following documents

  • Complete the Claimant's statement
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)

If the insured amount is more than $50,000:

If you have been insured for less than a year:

I need help with a claim

Send us your documents

Please note that only original versions are required for authorizations for disclosure of information.

  • By email at;
  • By fax at 1-877-660-2519;
  • By mail at:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe Quebec
    J2S 7C8

It is recommended to transmit all personal sensitive information through secure electronic channels or mail. We invite you to use the web process on this site whenever possible.

Discuss with an agentChat offlineOur customer experience team is available Monday to Friday from 8am to 5pm (EST). Please contact us at this time.