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Individual InsuranceSupport CentreFAQHelp with medical and dental claims

Help with a medical and dental claim in individual insurance

How can I make a claim?

There are two ways to make a claim in medical and dental claims.

First, you can complete the claim online.

You can also select the type of claim on the page Make a claim and follow the required steps.

  • By email, at You will receive an email with acknowledgment of receipt within 24 hours;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-773-7400.

How can I know the status of an existing claim?

You can contact the Claims Department at 1-877-987-3076 Monday to Friday from 8 am to 5 pm or make a follow-up on an individual insurance claim by email at

What is the assessment delay for a claim?

The assessment delay depends on the transmission mode of your claim:

  • By an online form: 5 business days;
  • By fax: 10 to 15 business days;
  • By email: 10 to 15 business days;
  • By mail: 10 to 15 business days.

It is important to consider that additional time can be added, for example, the mailing time for sending a reply or check. With direct deposit, you must also consider three more business days for the payment to appear in your account. It is also important to note that these delays depend on the volume of claims received.

Is the fee charged by my doctor to fill out forms refundable?

No, the fee charged to fill out forms is not refundable.

Until when can I submit a claim for medical expenses?

You have a contractual deadline of three months to submit an application. We recommend that you submit your requests regularly.

What happens if I forget to submit a claim?

It is possible to submit applications for claims incurred in a calendar year up to three months in the following year. For example, the costs incurred in 2016 must be requested before March 31, 2017.


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