Individual InsuranceSupport CenterFAQI want to obtain information about my contract

Obtain or modify information about my individual insurance contract

How do I find my policy number?

Your policy number is written on your insurance policy or on any other document Humania Assurance sent you about this policy.

How do I update or correct my address?

A change of address can be communicated to us in several ways:

  • By email, at clients@humania.ca. If you choose this option, be sure to clearly write your policy number, your name, old address and new address.
  • By telephone by contacting our Customer Service at 1-800-773-8404 Monday to Friday between 8 am and 5 pm;
  • By mail by completing the Notice of change of adress form 
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400. If you choose this option, be sure to clearly write your policy number, your name, old address and new address.

How do I update my banking information?

You must complete and sign the Pre-Authorized Debit Agreement and send it to us with a copy of your check specimen.

  • By email at clients@humania.ca;
  • By telephone 1-800-704-7400;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8

How do I update my information for credit card payments (online products only)?

You must complete and sign the Pre-Authorized Credit Card Agreement form (available for online products only) and send it to us.

  • By telephone at 1-800-773-8404 only if the card holder is the insured and that the credit card number has not changed
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400.

How do I know who are the beneficiaries on my insurance policy?

You can contact Humania Assurance:

  • By email, at clients@humania.ca;
  • By telephone by contacting our customer service at 1-800-773-8404 from Monday to Friday from 8 am to 5 pm 
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400.

How do I modify my designation of beneficiaries?

You must complete and sign the Beneficiary Designation form and send it to us.

  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8

How do I modify my policyholder?

You must complete and sign the Absolute Assignment form and send it to us.

  • By email, at clients@humania.ca.
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400.

How do I update my subrogated police owner?

You must complete and sign the Subrogated Policy Owner Designation form and send it to us.

  • By email, at clients@humania.ca;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400.

How do I obtain a policy duplicate?

Please send your request to the following address: Humania Assurance,1555 Girouard Street West, P.O. Box 10000, Saint-Hyacinthe, QC J2S 7C8.

Be sure to indicate the policy number on your request, and date, sign and attach a check for $25 payable to Humania Assurance Inc., representing the fee for that request.

How can I obtain the cash surrender value of my policy?

You must complete and sign the Request for cash surrender value and send it to us.

  • By email, at clients@humania.ca;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400.

How do I cancel my insurance policy?

Only the policyholder can cancel a policy. To do so, he can contact Humania Assurance:

  • By email, at clients@humania.ca;
  • By telephone by contacting our Customer Service at 1-800-773-8404 Monday to Friday between 8 am and 5 pm; 
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-704-7400.

 

Your questions have not been answered? Contact our Customer Service!


Discuss with an agentChat offlineOur customer experience team is available Monday to Friday from 8am to 5pm (EST). Please contact us at this time.
Discuss with an agent