Individual InsuranceSupport CenterFAQI want to obtain information about my contract

Obtain or modify information about my individual insurance contract

How do I find my policy number?

Your policy number is written on your insurance policy or on any other document Humania Assurance sent you about this policy.

How do I update or correct my address?

A change of address can be communicated to us in several ways:

  • By email, at clients@humania.ca. If you choose this option, be sure to clearly write your policy number, your name, old address and new address.
  • By telephone by contacting our Customer Service at 1-800-773-8404 Monday to Friday between 8 am and 5 pm;
  • By mail by completing the Notice of change of adress form 
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400. If you choose this option, be sure to clearly write your policy number, your name, old address and new address.

How do I update my banking information?

You must complete and sign the Pre-Authorized Debit Agreement and send it to us with a copy of your check specimen.

How do I update my information for credit card payments (online products only)?

You must complete and sign the Pre-Authorized Credit Card Agreement form (available for online products only) and send it to us.

  • By telephone at 1-800-773-8404 only if the card holder is the insured and that the credit card number has not changed
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400.

How do I know who are the beneficiaries on my insurance policy?

You can contact Humania Assurance:

  • By email, at clients@humania.ca;
  • By telephone by contacting our customer service at 1-800-773-8404 from Monday to Friday from 8 am to 5 pm 
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400.

How do I modify my designation of beneficiaries?

You must complete and sign the Beneficiary Designation form and send it to us.

  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6

How do I modify my policyholder?

You must complete and sign the Absolute Assignment form and send it to us.

  • By email, at clients@humania.ca.
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400.

How do I update my subrogated police owner?

You must complete and sign the Subrogated Policy Owner Designation form and send it to us.

  • By email, at clients@humania.ca;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400.

How do I obtain a policy duplicate?

Please send your request to the following address: Humania Assurance,1555 Girouard Street West, Saint-Hyacinthe, QC J2S 2Z6.

Be sure to indicate the policy number on your request, and date, sign and attach a check for $25 payable to Humania Assurance Inc., representing the fee for that request.

How can I obtain the cash surrender value of my policy?

You must complete and sign the Request for cash surrender value and send it to us.

  • By email, at clients@humania.ca;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400.

How do I cancel my insurance policy?

Only the policyholder can cancel a policy. To do so, he can contact Humania Assurance:

  • By email, at clients@humania.ca;
  • By telephone by contacting our Customer Service at 1-800-773-8404 Monday to Friday between 8 am and 5 pm; 
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West
    St-Hyacinthe, Quebec
    J2S 2Z6
  • By fax at 1-844-704-7400.

 

Your questions have not been answered? Contact our Customer Service!