Individual InsuranceSupport CenterFAQHelp with a general claim

Help with a general claim in individual insurance

How can I make a claim?

On the page Make a claim, select the type of claim you want to do and follow the required steps.

  • By email, at You will receive an email with acknowledgment of receipt within 24 hours;
  • By mail:
    Humania Assurance Inc.
    1555 Girouard Street West, P.O. Box 10000
    St-Hyacinthe, Quebec
    J2S 7C8
  • By fax at 1-844-773-7400.

How can I know the status of an existing claim?

You can contact the Claims Department at 1-877-987-3076 Monday to Friday from 8 am to 5 pm or make a follow-up on an individual insurance claim by email at


Your questions have not been answered? Contact our Customer Service!