Make a claim - Individual Insurance

Type of claim

Death

Option 1: Contact the customer service

If you wish to be accompanied in the process, you can contact the customer service from Monday to Friday between 8 am and 5 pm at 1 877 987-3076. Have your policy number to speed up the processing of your application.

Option 2: Provide the following documents

If you are the beneficiary or the liquidator:

  • Complete the Claimant's Statement
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)

If you are not those persons:

  • Complete the Notice of Death
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)

If the insured amount is more than $50,000:

If the police was purchased less than two years ago:


I need help with a claim

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